Restaurant Policies
Effective Date: 21-JAN-2026
Welcome to Tantra Indian Restaurant (“we”, “our”, “us”). This page outlines our policies regarding privacy, website use, online ordering, refunds, delivery, and food safety. By using our website and placing an order, you agree to the policies below.
1. Privacy Policy
We respect your privacy and are committed to protecting your personal information.
Information We Collect
- Name, phone number, email address
- Delivery and billing address
- Order details
- Payment information (processed securely by third-party payment providers)
How We Use Your Information
- Process and deliver your orders
- Contact you regarding your order
- Improve our services and website
Sharing of Information
- Payment providers (Stripe, PayPal, etc.)
- Delivery drivers or partners
- Website hosting and ordering system providers
We do not sell or rent your personal information.
Data Security
We take reasonable steps to protect your personal information from misuse, loss, or unauthorised access.
Access & Contact
You may request access to or correction of your personal data by contacting us:
Email: orders.tantra@gmail.com
Phone: +61420298003
2. Website Terms & Conditions
- All information on this website is provided in good faith.
- Menu items, prices and availability may change without notice.
- Images are for illustration purposes only.
- You must provide accurate contact and delivery details.
To the maximum extent permitted by law, Tantra Indian Restaurant is not liable for any loss or damage arising from the use of this website.
These terms are governed by the laws of Australia and the applicable state or territory.
3. Online Ordering Terms
- All online orders are subject to acceptance and availability.
- Prices are displayed in Australian Dollars (AUD) and include GST unless stated otherwise.
- Payment must be completed at the time of ordering.
We reserve the right to cancel or refuse any order and to substitute items if ingredients are unavailable.
4. Refund & Cancellation Policy
We prepare food fresh to order.
Cancellations
Orders may only be cancelled before preparation has started. Once preparation has begun, cancellations may not be accepted.
Refunds
Refunds may be provided if:
- Incorrect items were supplied
- Items were missing
- The order was cancelled by us
Refunds will not be provided for:
- Change of mind
- Incorrect address or contact details provided by the customer
- Orders not collected on time
- Personal taste preferences
All issues must be reported within 24 hours of receiving your order.
5. Delivery Policy
- Delivery is available only within selected areas.
- Delivery fees and minimum order amounts may apply.
- Delivery times are estimates only and not guaranteed.
If no one is available to receive the order or an incorrect address is provided, the order may be cancelled without refund.
6. Pickup Policy
- Please arrive at your selected pickup time.
- Orders not collected within a reasonable time may be disposed of without refund.
- Please bring your order confirmation when collecting.
7. Allergen & Food Disclaimer
Tantra Indian Restaurant takes food allergies seriously, however we cannot guarantee that our food is completely free from allergens.
Our kitchen handles ingredients including nuts, dairy, gluten, eggs, seafood, soy and other allergens. Cross-contamination may occur.
Customers with severe allergies must contact us before placing an order.
8. Cookie Policy
Our website may use cookies to improve functionality and analyse website traffic. By using this website, you consent to the use of cookies.
9. Contact Information
Tantra Indian Restaurant
Email: orders.tantra@gmail.com
Phone: +61420298003
Website: res3.etptechs.com